With the growth and prevalence of social media platforms, many companies have been
using them to engage with customers and encourage user-generated content (UGC) about …

The article discusses the effect of context on customer engagement and presents propensity
to engage as an attitudinal antecedent of loyalty behaviors. We argue that customers may …

This work analyses the post-purchase behaviour of mobile phone users once they have
experienced a service failure. Taking into account the existing literature on Consumer …

Since studies in the field of complaint research primarily look at the group of complainers,
little is known about the group of non-complainers. For this reason, in addition to the …

The paper explores the relationship between customer dissatisfaction/satisfaction and
complaining responses among bank customers in Ghana banking industry. The study was a …

To maximize the benefits of LTE cellular networks, careful and proper planning is needed.
This requires the use of accurate propagation models to quantify the path loss required for …

Hizmet kalitesinin bir tamamlayıcısı ve müşteri ilişkileri yönetimi ile yakından ilişkili olan
şikayet yönetimi kavramı, işletmelerin müşteri ile uzun vadeli başarılı ilişkiler sürdürebilmesi …

Using social identification theory, the current research examines complaining behavior of
services consumers of African descent in Brazil, South Africa, and the United States. The …

This study investigated various factors influencing consumer complaint intentions among
Saudi online shoppers. Specifically, it examines five key factors that influence consumer …

Complaint behavior is a person's response to dissatisfaction with the goods or services
used. Complaints are feedback from customers that tend to be negative towards the …