Quality assessment of E-learning website using asymmetric impact–performance analysis and Kano's customer satisfaction model: a case study based on WebQual …

M Esmaeili Givi, H Keshavarz… - … Discovery and Delivery, 2023 - emerald.com
Purpose Using asymmetric impact–performance analysis for examining an asymmetric
relationship between user satisfaction and website features, the present research aims to …

Functional requirements and design strategy of E-sports chair based on the KANO model

ZQ Li, S Hu, J Wang, H Yu, XH Fu, J Yang… - …, 2024 - search.proquest.com
A design strategy was developed, based on the KANO model, for health-centric and
sustainable e-sports chair products. Specifically, this study investigated the functional …

A study on the factors affecting customer satisfaction with institutional foodservice during COVID-19

JW Guak, JE Oh, MS Cho - Foods, 2022 - mdpi.com
This study used a mixed-methods design combining qualitative and quantitative research to
understand the factors affecting customer satisfaction with institutional foodservice during …

Korean restaurants' consumer needs based on marketing mix through the Kano model

CM Zavira, D Ismoyowati… - AGRARIS: Journal of …, 2023 - agraris.umy.ac.id
A proliferation of Korean restaurants in Yogyakarta can be seen over the past few years,
each with its unique concept. However, a survey on Google Star Rating suggests that not all …

Research on Satisfaction of Driverless Function Based on the Artificial Intelligence Algorithm

T Dong, Q Wang, L Meng - Mobile Information Systems, 2022 - Wiley Online Library
With the popularization of driverless technology, more and more vehicles have begun to
apply this technology. Under these circumstances, user satisfaction with driverless function …

Improving the Quality of Service Using the IPA and PGCV Methods at BPJS Kesehatan, South Tangerang

R Alfatiyah, S Bastuti - Jurnal Ilmiah Teknik Industri, 2023 - journals.ums.ac.id
BPJS Health is tasked with administering the health insurance program, or better known as
the National Health Insurance (JKN). The problem that occurs is that there are still many …

[PDF][PDF] Integration Kano Model and E-Servqual to Evaluate Online Travel Agent Services in Bandung 2022

B Suryawardani, D Gusnadi, A Wulandari… - Jurnal …, 2022 - core.ac.uk
One of the integrated e-commerce models is online ticket selling. Many travel agents sell
travel tickets for national or international destinations online through websites; one of them is …

Applying Importance Performance Analysis (IPA) to Measure the Customer Satisfaction on Food Safety Practices in Restaurant

G Fauza, AR Millenia, A Nursiwi… - Proceedings of the …, 2022 - Springer
The growing number of restaurants required players in this business to improve the quality
and safety of their foods. Supervision is carried out to ensure that each served product has …

Analyzing User Satisfaction with the DANA E-Wallet Using the E-Service Quality, CSI, and Kano Methods

M Kamila, ML Hamzah, TK Ahsyar… - … Conference on Circuit …, 2024 - ieeexplore.ieee.org
Advancements in technology and information have enabled various types of services to be
conducted digitally. E-wallet is an application system used for cashless payments. Some …

Analisis Kualitas Situs Jobseeker Glints Dengan Metode WebQual 4.0 dan Importance-Performance Analysis (IPA)

IS Kamila, ISE Maghfiroh, BT Hanggara - … Teknologi Informasi dan …, 2024 - j-ptiik.ub.ac.id
Dalam era teknologi yang terus berkembang, situs pencarian kerja telah menjadi sarana
efektif bagi pencari kerja untuk menemukan peluang karir, dan salah satunya adalah situs …