How do people respond to negative life events? Crisis decision theory combines the
strengths of coping theories with research on decision making to predict the responses …

Social relationships powerfully influence human emotions. Understanding how relationships
influence emotions enables people to make important social inferences, such as what will …

Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer
Satisfaction, this is the definitive text on the meaning, causes, and consequences of …

This study of 422 two-caregiver African American families, each with a 10–11-year-old focal
child (54% girls), evaluated the applicability of the family stress model of economic hardship …

We propose a theory of regret regulation that distinguishes regret from related emotions,
specifies the conditions under which regret is felt, the aspects of the decision that are …

Social Motivation, Justice, and the Moral Emotions proposes an attribution theory of
interpersonal or social motivation that distinguishes between the role of thinking and feeling …

This research assesses two individual differences—general self–efficacy and regretful
thinking—in the context of technological innovation. Results, obtained from a random …

New business formation is a formidable and daunting task, which may require personal
perseverance and self‐efficacy. If this is indeed the case, will entrepreneurs and non …

Decision outcomes sometimes result in negative emotions. This can occur when a decision
appears to be wrong in retrospect, and/or when the obtained decision outcome does not live …

What do consumers want to achieve when they engage in negative word‐of‐mouth
communication (N‐WOM)? Two studies explore this question and reveal that consumers …