With the growing popularity of employee voice in the hospitality field, a lack of consistency
and clarity around this construct has impacted the development of related literature in …

This study investigates the influence of high-performance work systems (HPWSs) on
expression of servant leadership style in hotel settings. More specifically, it examines how …

Few hospitality scholars have explored the influence of authentic leadership on prosocial
service behaviors (PSBs). The purpose of this research was to investigate the relationships …

Given the prevalence of stressful job demands in the hospitality industry, understanding how
employees appraise complex jobs in service situations becomes vital to enhance employee …

Purpose Using employee voice to advocate for customers' requirements, improves
hospitality service. Organizations must understand what motivates or deters employee …

In the ever-evolving landscape of the hotel industry, the spotlight on both owners and
employees has intensified due to heightened attention and fierce competition. This pressure …

Purpose Based on conservation of resources theory, this study explored the relationship
between multitasking and creative work involvement through the mediation of emotional …

Currently, the food service industry is experiencing many difficulties due to Covid-19. Not
only the customers, but also the workers are exposed to the risk of covid infection and are …

Purpose Drawing on conservation of resources theory, this paper aims to propose that daily
multitasking increases employees' daily role pressure, ultimately hindering their service …

Addressing the association between proactive vitality management (PVM) and proactive
customer service performance (PCSP), this study focuses on how informal field-based …