A systematic review of voice assistant usability: An ISO 9241–11 approach
Voice assistants (VA) are an emerging technology that have become an essential tool of the
twenty-first century. The VA ease of access and use has resulted in high usability curiosity in …
twenty-first century. The VA ease of access and use has resulted in high usability curiosity in …
Measuring voice UX quantitatively: A rapid review
Computer voice is experiencing a renaissance through the growing popularity of voice-
based interfaces, agents, and environments. Yet, how to measure the user experience (UX) …
based interfaces, agents, and environments. Yet, how to measure the user experience (UX) …
Exploring the role of personality, trust, and privacy in customer experience performance during voice shopping: Evidence from SEM and fuzzy set qualitative …
Voice shopping is becoming increasingly popular among consumers due to the ubiquitous
presence of artificial intelligence (AI)-based voice assistants in our daily lives. This study …
presence of artificial intelligence (AI)-based voice assistants in our daily lives. This study …
Why do people use Artificial Intelligence (AI)-enabled voice assistants?
Artificial-Intelligence-enabled voice assistants, such as Alexa and Siri, are increasingly
replacing search engines as consumers actively employ the former to accomplish a variety …
replacing search engines as consumers actively employ the former to accomplish a variety …
What does the public think about artificial intelligence?—A criticality map to understand bias in the public perception of AI
Introduction Artificial Intelligence (AI) has become ubiquitous in medicine, business,
manufacturing and transportation, and is entering our personal lives. Public perceptions of …
manufacturing and transportation, and is entering our personal lives. Public perceptions of …
Exploring users' adoption intentions of intelligent virtual assistants in financial services: An anthropomorphic perspectives and socio-psychological perspectives
With artificial intelligence entering all spheres of technology, it has also prompted financial
businesses to enter into Intelligent Financial Technologies (FinTech). Chatbots and virtual …
businesses to enter into Intelligent Financial Technologies (FinTech). Chatbots and virtual …
Consumer acceptance of voice-activated smart home devices for product information seeking and online ordering
B Canziani, S MacSween - Computers in Human Behavior, 2021 - Elsevier
This paper explores how voice-activated smart home devices (SHDs) like Amazon Alexa
and Google Home influence consumers' retail information seeking and ordering behaviors …
and Google Home influence consumers' retail information seeking and ordering behaviors …
On the security and privacy challenges of virtual assistants
Since the purchase of Siri by Apple, and its release with the iPhone 4S in 2011, virtual
assistants (VAs) have grown in number and popularity. The sophisticated natural language …
assistants (VAs) have grown in number and popularity. The sophisticated natural language …
Never trust anything that can think for itself, if you can't control its privacy settings: The influence of a robot's privacy settings on users' attitudes and willingness to self …
JG Stapels, A Penner, N Diekmann, F Eyssel - International Journal of …, 2023 - Springer
When encountering social robots, potential users are often facing a dilemma between
privacy and utility. That is, high utility often comes at the cost of lenient privacy settings …
privacy and utility. That is, high utility often comes at the cost of lenient privacy settings …
User acceptance of smart home voice assistant: a comparison among younger, middle-aged, and older adults
R Zhong, M Ma, Y Zhou, Q Lin, L Li, N Zhang - Universal Access in the …, 2024 - Springer
Voice assistants are widely used in smart home environments. This study aimed to
investigate user acceptance of a smart home voice assistant. A questionnaire was designed …
investigate user acceptance of a smart home voice assistant. A questionnaire was designed …