Revealing the double‐edged sword: Introducing the Technology and Consumer Well‐being Paradox Model
G McLean, N Krey, JB Barhorst - Psychology & Marketing, 2024 - Wiley Online Library
While discourse on technology and consumer well‐being has been at the forefront of
academics' and practitioners' agendas, the theoretical understanding of the complex …
academics' and practitioners' agendas, the theoretical understanding of the complex …
Humanlike service robots: A systematic literature review and research agenda
Humanlike robots are increasingly employed to provide frontline services. They are
frequently designed with stereotypically feminine or masculine humanlike features which …
frequently designed with stereotypically feminine or masculine humanlike features which …
Consumer reactions to chatbot versus human service: An investigation in the role of outcome valence and perceived empathy
Abstract Service outcome valence is a prominent contextual factor that has been under-
researched in studies of consumer response to automated service-givers. We investigate …
researched in studies of consumer response to automated service-givers. We investigate …
Shortcuts to insincerity: Texting abbreviations seem insincere and not worth answering.
As social interactions increasingly move to digital platforms, communicators confront new
factors that enhance or diminish virtual interactions. Texting abbreviations, for instance, are …
factors that enhance or diminish virtual interactions. Texting abbreviations, for instance, are …
Empathy at the heart of customer experience: A holistic framework for understanding and enhancing consumer empathy through the lens of customer experience
L Lehnert, C Kuehnl - Psychology & Marketing, 2024 - Wiley Online Library
Serving as a social glue in interactions, consumer empathy takes center stage in shaping a
pleasant customer experience. Our holistic framework of an empathic customer experience …
pleasant customer experience. Our holistic framework of an empathic customer experience …
Navigating the AI Revolution in Medicine—Adopting Strategies for Medical Education
C Greengrass - Medical Science Educator, 2024 - Springer
The integration of artificial intelligence (AI) into healthcare is set to fundamentally transform
the role of medical professionals. This article takes a dive into the future specifying several …
the role of medical professionals. This article takes a dive into the future specifying several …
Bibliometric Exploration of Neuromarketing Research: Shaping Future Pathways
This bibliometric study aims to comprehensively analyze the field of neuromarketing by
utilizing data from the Scopus database. The study aims to identify research patterns …
utilizing data from the Scopus database. The study aims to identify research patterns …