Digital marketing communication in global marketplaces: A review of extant research, future directions, and potential approaches

V Shankar, D Grewal, S Sunder, B Fossen… - International Journal of …, 2022 - Elsevier
Digital marketing communication, that is, communication through digital or electronic media
among businesses and consumers, is growing rapidly, especially during the COVID-19 era …

The future of buyer–seller interactions: A conceptual framework and research agenda

M Ahearne, Y Atefi, SK Lam, M Pourmasoudi - Journal of the Academy of …, 2022 - Springer
The revolution in information availability and the advances in novel interaction technologies
have ushered in two major shifts that call into question the traditional assumptions of buyer …

The impact of social media influencers on travel decisions: The role of trust in consumer decision journey

RA Pop, Z Săplăcan, DC Dabija… - Current Issues in Tourism, 2022 - Taylor & Francis
The growing presence of social media influencers (SMIs) is increasingly modulating
consumer behaviour in the travel industry. Trust is a vitally important topic in influencer and …

Predicting consumers' purchase intention through fast fashion mobile apps: The mediating role of attitude and the moderating role of COVID-19

RA Pop, E Hlédik, DC Dabija - Technological Forecasting and Social …, 2023 - Elsevier
Nowadays many people use mobile applications for different purposes to manage their daily
activities more conveniently and efficiently. Thus, mobile apps contribute to the optimization …

Interactivity, Inspiration, and Perceived Usefulness! How retailers' AR-apps improve consumer engagement through flow

V Arghashi, CA Yuksel - Journal of Retailing and Consumer Services, 2022 - Elsevier
This study investigates the antecedents and outcomes of consumer engagement through AR
apps and suggests a new conceptual model. The purpose of the paper is to examine how …

Promoting tourism business through digital marketing in the new normal era: a sustainable approach

SK Deb, SM Nafi, M Valeri - European Journal of Innovation …, 2024 - emerald.com
Purpose This paper aims to measure the intention to use digital marketing strategies to
enhance the performance of tourism business as well as the extent of digital renovation …

The influence of brand awareness, brand image, and brand trust on brand loyalty

I Bernarto, MP Berlianto, YFCP Meilani… - Jurnal …, 2020 - ecojoin.org
The aim of this research is to examine the positive influence of brand awareness, brand
image, and brand trust on brand loyalty. The coffee shop business in big cities in Indonesia …

The role of live streaming in building consumer trust and engagement with social commerce sellers

A Wongkitrungrueng, N Assarut - Journal of business research, 2020 - Elsevier
Live streaming services (eg, Facebook Live), whereby video is broadcast in real time, have
been adopted by many small individual sellers as a direct selling tool. Drawing on literature …

Brave new world? On AI and the management of customer relationships

B Libai, Y Bart, S Gensler, CF Hofacker… - Journal of …, 2020 - journals.sagepub.com
In light of the emerging discourse on AI systems' effect on society, whose perception swings
widely between utopian and dystopian, we conduct herein a critical analysis of how artificial …

Creating effective online customer experiences

A Bleier, CM Harmeling… - Journal of …, 2019 - journals.sagepub.com
Creating effective online customer experiences through well-designed product web pages is
critical to success in online retailing. How such web pages should look specifically, however …