Artificial intelligence (AI)-powered service innovation (eg, OpenAI's ChatGPT, Google's Bard
and Microsoft's Sydney) has become one of the most significant determinants of firms' …

Current environmental, social and economic sustainability challenges are increasingly
becoming sources of motivation for both manufacturing and service companies when …

Dynamic capabilities (DCs) are a growing field of research within the scope of theoretical
structures based on resource and strategic management. Given the demonstrated impact of …

The vital role of entrepreneurial orientation and entrepreneurial bricolage in creating
sustained competitive advantage in retail and consumer service firms is increasingly …

This study examines how B2B service firms organize and manage knowledge in order to
deliver new value adding solutions and in turn competitive advantage, addressing calls for …

Small and medium-sized enterprises (SMEs) are at the heart of a nation's wealth creation,
employment generation and economic development. To help SMEs stay competitive in a fast …

Amidst a contemporary fast-changing business environment, scholars and practitioners alike
increasingly recognize knowledge management (KM) and dynamic capabilities as key …

Purpose Prior research has reported the indirect implications of firm's dynamic capabilities
on their competitive firm performance. Our attention now turns to open innovation since it …

AI climate-driven service analytics capability has been anecdotally argued as a viable
strategy to enhance service innovation and market performance in B2B markets. While AI …

Apparent from the latest pandemic, the dynamics and rate of change in society accelerate on
a global scale. Ongoing mega-trends in society, such as digitalization, sustainability, and …