Purpose Disruptive shocks significantly compromise service contexts, challenging
multidimensional value (co) creation. Recent focus has been on consumers experiencing …

Mediating roles of frontline employees in transformative service processes | Emerald Insight
Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …

Purpose This editorial introduces a special issue of the Journal of Services Marketing,
dedicated to the concept of resilience in the services sector. This editorial aims to identify …

Indigenous schools play a crucial role in preserving and promoting indigenous cultures,
languages, and traditions. The relationship between student affairs management practices …

Service marketplace challenges that are associated with multiple dimensions of
experienced vulnerability are vital challenges to be solved in order to maintain and develop …

Consumers do not make decisions in isolation; their decision-making is related to a broader
belief system in society. Particularly in the case of novel products, consumers become more …