Measuring the intention-behavior gap in service failure and recovery: the moderating roles of failure severity and service recovery satisfaction

JMC de Mesquita, H Shin, AT Urdan… - European Journal of …, 2023 - emerald.com
Purpose The intention-behavior gap that occurs when one's actions do not align with their
intentions has been the topic of interest of many researchers. However, the effects of the …

Toward a better understanding of core and peripheral market demand for women's spectator sports: An importance-performance map analysis approach based on …

TY Qian, R Matz, L Luo, CC Zvosec - Sport Management Review, 2023 - Taylor & Francis
Although the concept of market demand has been extensively examined in the literature,
most scholarly efforts have been devoted to understanding men's spectator sports. There is …

Investigating factors affecting behavioral intention among gym-goers to visit fitness centers during the COVID-19 pandemic: Integrating physical activity maintenance …

AKS Ong, YT Prasetyo, GM Bagon, CHS Dadulo… - Sustainability, 2022 - mdpi.com
The COVID-19 pandemic has led to the closure of many fitness centers and has significantly
affected the behavioral intentions of gym-goers. This study aimed to determine factors …

Conceptualization and examination of the push-pull-mooring framework in predicting fitness consumer switching behavior

K Kim - Journal of Global Sport Management, 2024 - Taylor & Francis
The purposes of the study are to (1) conceptualize the push-pull-mooring (PPM) framework
in the context of fitness centers and (2) empirically examine how factors of push, pull, and …

Fitness switching costs scale (FSCS): development and assessment of higher-order reflective-formative scale

K Kim, KK Byon - European Sport Management Quarterly, 2023 - Taylor & Francis
Research question Scholars have recognized the critical role of switching costs in predicting
consumption behavior. However, a scale measuring fitness consumers' switching costs was …

Member identity in fitness centres and its consequences: an examination of members and managers' perspectives

V Pedragosa, R Biscaia, ME Naylor… - International Journal of …, 2023 - emerald.com
Purpose The purpose of this study was to examine the effect of member identity and its
dimensions of power, urgency, external legitimacy, internal legitimacy and interest, on …

Millennial football fan participation: the influence of football video games on play and engagement

L Butcher, M Bryant - Sport, Business and Management: An …, 2024 - emerald.com
Purpose Traditional sports have seen declining participation at many levels, with football
being no different. This is occurring at a time when emergent technologies present new …

Validating two shortened versions of the fitness switching cost scale

K Kim, S Lee - International Journal of Sports Marketing and …, 2024 - emerald.com
Purpose Although the fitness switching costs scale (FSCS) was shown to have sound
psychometric properties, the length of the 54-item may impose burdens on survey …

From Old to New Technologies: Exploring the Role and Impact of Value Resonance

KW Lee - International Journal of Human–Computer Interaction, 2024 - Taylor & Francis
In the research of technology switch, theories such as Push-Pull-Mooring (PPM), Behavioral
Reasoning (BRT), Innovation Resistance (IRT), and Status Quo Bias (SQB) have been …

Validation of Fitness Switching Costs Scale (FSCS): Examining the Factor Structure and Measurement Precision

K Kim, S Lee - Measurement in Physical Education and Exercise …, 2023 - Taylor & Francis
The purpose of the study is to validate the 54-item Fitness Switching Costs Scale (FSCS).
The FSCS consists of a third-order formative construct with four second-order formative …