Purpose The paper aims to investigate the practices facilitating the transformation of
healthcare services, understanding the resulting outcomes in terms of well-being and …

Purpose Following the continued development of transformative service research and the
prevalence of the service-dominant logic in services marketing literature, increased …

Purpose People are responsible for their wellbeing, yet whether they take ownership of their
own or even others' wellbeing might vary from actor to actor. Such psychological ownership …

The hospitality industry has been hard hit by the ongoing pandemic caused by the COVID-
19 virus. As restaurants develop comprehensive reopening plans, consumers may still have …

ABSTRACT Research Question The COVID-19 pandemic has highlighted the need for a
transformative perspective on the role of sport brands in promoting fans' psychological well …

Purpose Emerging transformative service research (TSR) studies adopt a service system
lens to conceptualise well-being across the micro, meso and macro levels of aggregation …

Purpose Although health-care features prominently in transformative service research, there
is little to guide service providers on how to improve well-being and social change …

As an increasingly important paradigm in the services domain, transformative service
research (TSR) emphasizes the need for improving the well-being of entities inside and …

This article conceptualizes social distancing in the wake of disasters, such as pandemics,
which affect the way actors perceive themselves in relation to the world around them. It …

The purpose of this article is to:(1) understand tensions and trade-offs that actors make
through activities and interactions in their service ecosystem stemming from differing …