Customer engagement: Conceptual domain, fundamental propositions, and implications for research

RJ Brodie, LD Hollebeek, B Jurić… - Journal of service …, 2011 - journals.sagepub.com
In today's highly dynamic and interactive business environment, the role of “customer
engagement”(CE) in cocreating customer experience and value is receiving increasing …

A consumer engagement systematic review: synthesis and research agenda

RG Bilro, SMC Loureiro - Spanish Journal of Marketing-ESIC, 2020 - emerald.com
A consumer engagement systematic review: synthesis and research agenda | Emerald Insight
Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …

SD logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM

LD Hollebeek, RK Srivastava, T Chen - Journal of the Academy of …, 2019 - Springer
Research addressing the micro-foundational theoretical entity of customer engagement (CE)
has proliferated in recent years. In parallel, the macro-foundational theory of service …

Social media engagement behaviour: a uses and gratifications perspective

R Dolan, J Conduit, J Fahy… - Journal of strategic …, 2016 - Taylor & Francis
The proliferation of social media platforms and corresponding consumer adoption in recent
years has precipitated a paradigm shift, significantly altering the ways customers engage …

[图书][B] Why children follow rules: Legal socialization and the development of legitimacy

TR Tyler, R Trinkner - 2017 - books.google.com
Legal socialization is the process by which children and adolescents acquire their law
related values, attitudes, and reasoning capacities. Such values and attitudes, in particular …

Demystifying customer brand engagement: Exploring the loyalty nexus

LD Hollebeek - Journal of marketing management, 2011 - Taylor & Francis
With its conceptual roots in fields including psychology and organisational behaviour, the
engagement concept is emerging in the marketing literature, with preliminary research …

Engaging employees through internal communication

AT Verčič, NP Vokić - Public relations review, 2017 - Elsevier
Engagement is becoming one of the more popular concepts in various social sciences
including psychology, organizational behavior, human resource management, and of course …

Facebook and political engagement: A study of online political group membership and offline political engagement

M Conroy, JT Feezell, M Guerrero - Computers in Human behavior, 2012 - Elsevier
In what ways do online groups help to foster political engagement among citizens? We
employ a multi-method design incorporating content analysis of online political group pages …

Civic engagement and the transition to adulthood

C Flanagan, P Levine - The future of children, 2010 - JSTOR
Constance Flanagan and Peter Levine survey research on civic engagement among US
adolescents and young adults. Civic engagement, they say, is important both for the …

Political socialization and the making of citizens

A Neundorf, K Smets - 2015 - academic.oup.com
Political socialization describes the process by which citizens crystalize political identities,
values and behavior that remain relatively persistent throughout later life. This chapter …