Conversational agents (CAs), described as software with which humans interact through
natural language, have increasingly attracted interest in both academia and practice …

The development of robotics is undeniable in recent years. Many developing contries face
the growth of the elderly population, it is the premise and impetus for the development of …

Chatbot-based symptom checker (CSC) apps have become increasingly popular in
healthcare. These apps engage users in human-like conversations and offer possible …

Conversational agents (CAs) are often unable to provide meaningful responses to user
requests, thereby triggering user resistance and impairing the successful diffusion of CAs …

Interactions with conversational agents (CAs) become increasingly common in our daily life.
While research on human-CA interactions provides insights into the role of CAs, the active …

Robot service failure and subsequent user behavioral responses have emerged as a
prominent scientific issue, warranting attention from multiple disciplines. A review of existing …

In this editorial, we introduce the special issue on design science research in human-
computer interaction with four papers extended from the 2020 European Conference on …

Conversational breakdowns often force users to go through frustrating loops of trial and error
when trying to get answers from chatbots. Although research has emphasized the potential …

AI writing assistants that are capable of offering rapid, automatic, and corrective feedback
are becoming increasingly powerful, providing accurate and automatic feedback to …

An increasing number of enterprises are deploying chatbots to enhance service efficiency
and reduce customer service costs. However, many customers prefer to switch to a human …