Abstract Service quality is one of the most important factors that increase the use of public
transportation, especially in metropolitan cities such as Istanbul. When evaluating service …

Public transit (PT) is one of the most important choices for urban residents' daily travel, and
bus operation quality and passengers' satisfaction are the key factors affecting the …

Methods: This study's survey sample comprised 292 inpatients and 137 outpatients from a
Taiwanese hospital. We used partial least squares structural equation modeling to test the …

Purpose Recent developments in healthcare contexts increasingly emphasize patient-
centred approaches to service quality measures; however, few studies consider this …

Patient well-being, satisfaction, and loyalty are the main competitive advantages of any
private hospital. After the COVID-19 pandemic and its consequences on healthcare systems …

The recent COVID‐19 pandemic experience intensified the significance of hygiene in the
service industry. It is crucial to measure how service practice adaptations and technology …

摘要为了解安徽省基层家庭医生签约服务现状, 探寻签约服务中存在的问题,
文章以签约居民方为研究视角, 选取3 个安徽省首批签约服务示范点, 利用初级卫生保健评估 …

Service quality is an important factor for a successful company. The SERVQUAL model is
widely used. However, it has been controversial over the past 30 years. This research aims …

With the basis of existing literature on service quality in online purchasing, this study aims to
produce new knowledge to understand better the essential elements of e-commerce service …

El proceso de mejora continua es clave en la calidad de los servicios de salud, por lo cual
es necesario realizar evaluaciones constantes, que permitan controlar las acciones como …