Aim: Patient satisfaction concept is widely measured due to its appropriateness to health
service; however, evidence suggests that it is a poorly developed concept. This article is a …

Customer satisfaction is the most important parameter for judging the quality of service being
provided by a service provider to the customer. Positive feedback from the customer leads to …

This study's objective is to provide an alternative explanation for the low enrolment in health
insurance in Ghana by analysing differences in perceptions between the insured and …

Although it was first used to describe electronic medical records, e-health does not only
mean the transfer and the storage of personal and social data about health with the …

Purpose Although measuring healthcare service quality is not a new phenomenon, the
instruments used to measure are timeworn. With the shift in focus to patient centric …

This study explores how service quality in hospitals is perceived and measured among
different groups of patients from four major continents (ie Asia, Europe, Australia and North …

Background Improving healthcare quality has become an essential objective for all health
institutions worldwide to address the need to improve services, manage costs and satisfy …

Patient-centered care has become a key driver in recent healthcare reform. Meanwhile,
healthcare consumers have become more aware and concerned about the quality of …

Purpose The purpose of this study is to capture patients' and employees' perception of
quality of care in the Indian private hospitals and to find the possible perceptual gaps …

This study proposes a new methodology to analyse hospital service quality. The new
methodology was used at the largest private international hospital in Thailand. To …