From the Publisher: In A Practical Guide to Usability Testing, the authors begin by defining
usability, advocating and explaining the methods of usability engineering and reviewing …

User-Centered Technology presents a theoretical model for examining technology through a
user perspective. Johnson begins with a historical overview of the problem of technological …

The author identifies some of the persistent questions raised by people in education,
business, and government who want to judge how well their texts are working. She …

Technical communication and usability (user experience, or UX) have a long, intertwined
history, dating back at least to the 1970s. The author, who has been active in both fields for …

Research on the visual presentation of instructions (and other texts) tends to be repetitious,
unsystematic, and overly complex. A simpler yet rich approach to analyzing the visual …

Planning in writing is a strategic response to both the writing situation and the writer's own
knowledge. This paper describes a process adult writers bring to illdefined expository tasks …

READABILITY FORMULAS ARE INADEQUATE MEASURES of how difficult written material
is for adult readers, say these authors. In fact, readability formulas are counterproductive …

In contemporary composition studies, the concept of audience has been primarily
represented as a fictional construct that is either the image of an objective reality (audience …

This research focuses on the self-reported use of owner's manuals for automotive vehicles.
The results indicate that owner's manuals are frequently not read. Nevertheless, people …

The amount of information available for any realistic complex situation is likely to overwhelm
most users, as well as stymie any designer tasked with presenting the information. Providing …