A case for service systems engineering

JM Tien, D Berg - Journal of systems science and systems engineering, 2003 - Springer
A case is made for further developing a branch of systems engineering that focuses on
problems and issues which arise in the service sector. We promulgate this special focus not …

The next industrial revolution: Integrated services and goods

JM Tien - Journal of Systems Science and Systems Engineering, 2012 - Springer
The outputs or products of an economy can be divided into services products and goods
products (due to manufacturing, construction, agriculture and mining). To date, the services …

Manufacturing and services: From mass production to mass customization

JM Tien - Journal of Systems Science and Systems Engineering, 2011 - Springer
Manufacturing and services constitute two of the five sectors of every country's economy;
depending on the maturity of the economy, they are—in terms of employment—typically the …

Healthcare: A complex service system

JM Tien, PJ Goldschmidt-Clermont - Journal of Systems Science and …, 2009 - Springer
Healthcare is indeed a complex service system, one requiring the technobiology approach
of systems engineering to underpin its development as an integrated and adaptive system …

The future of systems, man, and cybernetics: Application domains and research methods

KW Hipel, MM Jamshidi, JM Tien… - IEEE Transactions on …, 2007 - ieeexplore.ieee.org
Several important application areas that will dominate systems, man, and cybernetic (SMC)
efforts for at least the next decade, together with the methods that will require further …

Internet of connected ServGoods: Considerations, consequences and concerns

JM Tien - Journal of Systems Science and Systems Engineering, 2015 - Springer
In an earlier paper (Tien 2012), the author augurs that, in contrast to the first and second
industrial revolutions which respectively focused on the development and the mass …

Typology of teacher perception toward distance education issues–A study of college information department teachers in Taiwan

YH Tao, CCR Yeh - Computers & Education, 2008 - Elsevier
The popularity of distance education has grown rapidly over the last decade in Taiwan's
higher education, yet many fundamental teaching–learning issues are still in debate. While …

Toward a decision informatics paradigm: a real-time, information-based approach to decision making

JM Tien - IEEE Transactions on Systems, Man, and …, 2003 - ieeexplore.ieee.org
The focus of this paper is on decision making; more specifically, on what decision making
requirements are needed in the future. We augur for a decision informatics paradigm; it is a …

Towards real-time customized management of supply and demand chains

JM Tien, A Krishnamurthy, A Yasar - Journal of Systems Science and …, 2004 - Springer
Our focus herein is on developing an effective taxonomy for the simultaneous and real-time
management of supply and demand chains. More specifically, the taxonomy is developed in …

ACES: An interactive software platform for self-instruction and self-evaluation in automatic control systems

V Petridis, S Kazarlis… - IEEE Transactions on …, 2003 - ieeexplore.ieee.org
This paper presents an interactive-, menu-driven prototype software platform, namely
automatic control educational software (ACES), for self-instruction and self-evaluation in …