Failure mode and effects analysis (FMEA) is a risk assessment tool that mitigates potential
failures in systems, processes, designs or services and has been used in a wide range of …

Purpose–The purpose of this paper is to develop and suggest a reference Kano model.
Design/methodology/approach–Existing Kano models have been classified into three types …

Purpose–Increasingly, companies need to be vigilant with the risks that can harm the short‐
term operations as well as the long‐term sustainability of their supply chain (SC). The …

Purpose–The paper aims to help companies develop a better understanding of customer
needs through quantitative analysis of Kano's model. Design/methodology/approach–A …

As one of the riskiest sector, oil and gas production, transportation and storage operations
create dangers for workers. Since health hazards and dangerous conditions can result in …

This study proposes a novel three-stage intuitionistic fuzzy risk assessment (RA) approach
based on Failure Modes and Effects Analysis (FMEA). In this study, it was paid attention for …

Purpose–The aim of this paper is to describe and apply a new three‐step approach to
prioritizing service attributes in formulating quality‐improvement strategies. In particular, the …

Supply chains have been facing many disruptions due to natural and man-made disasters.
Recently, the global pandemic caused by COVID-19 outbreak, has severely hit trade and …

Over the past two decades, the multidimensional model of quality attributes that is often
referred to as “Kano's theory of attractive quality”(Kano et al. 1984) has gained increasing …

Failure modes and effects analysis (FMEA) is used widely to improve product quality and
system reliability, employing a risk priority number (RPN) to assess the influence of failures …