Comparative evaluation of critical factors in delivering service quality of banks: An application of dominance analysis in modified SERVQUAL model

M Kumar, F Tat Kee, V Charles - International Journal of Quality & …, 2010 - emerald.com
Purpose–This study aims to find the differences in the service quality (if any) between two
types of banks, namely conventional and Islamic, in terms of common critical factors after re …

Can the demographic and subjective norms influence the adoption of mobile banking?

AC Teo, GWH Tan, CM Cheah… - … journal of mobile …, 2012 - inderscienceonline.com
The study aims to incorporate the demographic factors and subjective norms with the
Technology Acceptance Model (TAM) in investigating the intention to adopt mobile banking …

[PDF][PDF] Receptiveness of internet banking by Malaysian consumers: The case of Penang

T Ramayah, M Jantan, MN Mohd Noor… - Asian Academy of …, 2003 - researchgate.net
This is a study about Internet banking acceptance in Malaysia. Due to the impending
liberalization, Malaysian banks are desperately embracing this new distribution channel to …

[PDF][PDF] Information Technology in Malaysia: E-service quality and Uptake of Internet banking

M Raman, R Stephenaus, N Alam… - Journal of Internet …, 2008 - academia.edu
Internet banking is one of the most popular services utilized by the Malaysian retail banking
customers in recent years. Despite its attractiveness, studies have shown that the quality of e …

[PDF][PDF] Adoption of Internet banking: An empirical investigation of Indian banking Sector

B Singh, P Malhotra - Journal of internet Banking and Commerce, 2004 - researchgate.net
The tremendous advances in technology and the aggressive infusion of information
technology had brought in a paradigm shift in banking operations. Internet banking that has …

To click or not to click the link: the factors influencing internet banking users' intention in responding to phishing emails

S Manoharan, N Katuk, S Hassan… - Information & Computer …, 2022 - emerald.com
Purpose Despite internet banking's popularity, there is a rise in phishing attacks related to
online banking transactions. Phishing attacks involved the process of sending out electronic …

[PDF][PDF] Innovation acceptance research: A review of theories, contexts, and approaches

AHS Zolait - Journal of Internet Banking and Commerce, 2014 - researchgate.net
This paper reviews the existing literature and studies on the impact of Information Systems
(IS) on the adoption of Internet Banking (IB). We reviewed the adoption theories utilized in IB …

[PDF][PDF] E-business from Islamic perspectives: Prospects and challenges

H Amin - Journal of Internet Banking and Commerce, 2008 - academia.edu
This paper aims to examine e-business from Islamic perspectives. Among topics to be
addressed in this paper, are e-business concepts, the legality of e-business from an Islamic …

The evolution of e-banking: a study of Indian and Kenyan technology awareness

R Nyangosi, JS Arora, S Singh - International Journal of …, 2009 - inderscienceonline.com
Banking through electronic channels has gained increasing popularity in recent years. This
system, popularly known as'e-banking', provides alternatives for faster delivery of banking …

Satisficing data envelopment analysis: An application to SERVQUAL efficiency

V Charles, M Kumar - Measurement, 2014 - Elsevier
In an intensively competitive market, measuring the service quality of any entity becomes
vital to self-benchmark and, eventually, to improve the service quality beyond the predefined …