Fueled by public incidents and growing evidence of deficiencies in care, concern over the
quality and outcomes of care has increased in both the United Kingdom and the United …

In response to increasing concerns about quality, many countries are carrying out large
scale programmes which include national quality strategies, hospital programmes, and …

Purpose–The pupose of this paper is to present an overview of the main conceptual and
methodological issues that underlie our current understanding of benchmarking initiatives in …

Objectives External inspections are widely used to improve the quality of care. The effects of
inspections remain unclear and little is known about how they may work. We conducted a …

Healthcare organizations in the UK and the USA face a growing tide of regulation,
accreditation, inspection and external review, all aimed at improving their performance. In …

Methods• In searching for published papers, policy reports and 'grey literature'relevant to the
review, we used a comprehensive range of sources including key databases, a wide range …

To flourish, practice accreditation must meet challenges. It needs to manage uncertainty
over its effectiveness and cost effectiveness, to address concerns that it erodes professional …

Purpose–The purpose of this article is to provide an analysis of quality management using
the Malcolm Baldrige National Quality Award Criteria (MBNQA) criteria in a 300‐bed …

Research dealing with governmental and managerial ideals and tools for transparency has
observed how these tools co-create new types of blindness. It has documented the …

Method: This study systematically reviewed articles published from 2000 to 2019 in the Web
of Science, Scopus, ScienceDirect, Springer, PubMed and ProQuest. The following …