In the service industry, one of the main challenges is to provide customer satisfaction.
Though the number of budget hotel in Bangladesh is increasing, but customer satisfaction of …

O presente artigo teve como objetivo analisar os antecedentes que influenciam na relação
confiança e lealdade dos hóspedes no setor hoteleiro. Para isto, foi construído um modelo …

Satisfaction studies have become fundamental for improving the relationship between
guests and hotels. Thus, functional relationships interfering in guest satisfaction in the hotel …

Os estudos da satisfação têm se tornado fundamentais para aumentar o relacionamento
entre hóspedes e hotéis. Assim, procurou-se analisar as relações funcionais que interferem …

The major contributors to guest patronage in a hospitality organization are the standards of
cleanliness and quality of services offered. In Kenya, despite the knowledge, set rules and …

This article aims to analyze the antecedents that influence the relationship of trust and
loyalty among hotel guests. For this, we built a theoretical model that supports nine …