Digital payments evolve as the next generation system to take over the global commerce
landscape in the same manner in which internet and mobile telephony had dominated the …

This research aims to explore the field of mobile data services and discover factors that
influence their adoption. It constitutes a systematic literature review of 80 primary studies …

Stiff competition in the mobile instant messaging (MIM) market underscores the importance
of continuance use of MIM to ensure sustainable growth of service providers. This paper …

Purpose The purpose of this paper is to understand the moderating role of organizational
culture in the relationship between service quality, customer satisfaction and loyalty in the …

After sales services (ASS) are activities that take place after the purchase of the product by
customers and are devoted to supporting customers in the use and disposal of goods. ASS …

WeChat is now deeply ingrained into the daily life of Chinese people. The objectives of this
study are to examine the impact of service quality (interaction quality, environment quality …

With the rapid development of mobile technology and large usage rates of mobile phones,
mobile instant message (MIM) services have been widely adopted in China. Although …

The purposes of this study are to construct an instrument to evaluate service quality of
mobile value-added services and have a further discussion of the relationships among …

The main objective of this study is to find the interrelationships between service quality
attributes, customer satisfaction and customer loyalty in the retail banking sector in …

Based on the expectancy disconfirmation theory, this study proposes a decomposed
technology acceptance model in the context of an e-learning service. In the proposed model …