A survey on automated log analysis for reliability engineering
Logs are semi-structured text generated by logging statements in software source code. In
recent decades, software logs have become imperative in the reliability assurance …
recent decades, software logs have become imperative in the reliability assurance …
Prioritizing tasks in software development: A systematic literature review
Y Bugayenko, A Bakare, A Cheverda, M Farina… - Plos one, 2023 - journals.plos.org
Task prioritization is one of the most researched areas in software development. Given the
huge number of papers written on the topic, it might be challenging for IT practitioners …
huge number of papers written on the topic, it might be challenging for IT practitioners …
Where should the bugs be fixed? more accurate information retrieval-based bug localization based on bug reports
For a large and evolving software system, the project team could receive a large number of
bug reports. Locating the source code files that need to be changed in order to fix the bugs is …
bug reports. Locating the source code files that need to be changed in order to fix the bugs is …
It's not a bug, it's a feature: how misclassification impacts bug prediction
In a manual examination of more than 7,000 issue reports from the bug databases of five
open-source projects, we found 33.8% of all bug reports to be misclassified-that is, rather …
open-source projects, we found 33.8% of all bug reports to be misclassified-that is, rather …
Relink: recovering links between bugs and changes
Software defect information, including links between bugs and committed changes, plays an
important role in software maintenance such as measuring quality and predicting defects …
important role in software maintenance such as measuring quality and predicting defects …
[HTML][HTML] A machine learning based help desk system for IT service management
F Al-Hawari, H Barham - Journal of King Saud University-Computer and …, 2021 - Elsevier
A help desk system that acts as a single point of contact between users and IT staff is
introduced in this paper. It utilizes an accurate ticket classification machine learning model to …
introduced in this paper. It utilizes an accurate ticket classification machine learning model to …
Towards more accurate retrieval of duplicate bug reports
In a bug tracking system, different testers or users may submit multiple reports on the same
bugs, referred to as duplicates, which may cost extra maintenance efforts in triaging and …
bugs, referred to as duplicates, which may cost extra maintenance efforts in triaging and …
Improving bug triage with bug tossing graphs
G Jeong, S Kim, T Zimmermann - Proceedings of the 7th joint meeting of …, 2009 - dl.acm.org
bug report is typically assigned to a single developer who is then responsible for fixing the
bug. In Mozilla and Eclipse, between 37%-44% of bug reports are" tossed"(reassigned) to …
bug. In Mozilla and Eclipse, between 37%-44% of bug reports are" tossed"(reassigned) to …
What makes a good bug report?
In software development, bug reports provide crucial information to developers. However,
these reports widely differ in their quality. We conducted a survey among developers and …
these reports widely differ in their quality. We conducted a survey among developers and …
Predicting the severity of a reported bug
A Lamkanfi, S Demeyer, E Giger… - 2010 7th IEEE working …, 2010 - ieeexplore.ieee.org
The severity of a reported bug is a critical factor in deciding how soon it needs to be fixed.
Unfortunately, while clear guidelines exist on how to assign the severity of a bug, it remains …
Unfortunately, while clear guidelines exist on how to assign the severity of a bug, it remains …