Process mining enables organizations to analyze the data stored in their information
systems and derive insights regarding their business processes. However, raw data needs …

In process mining, converting event data to event logs is related to the quality of analysis
results. In general, to convert event data into event logs, it is necessary to identify process …

Real-time tracking and anomaly detection in vessel navigation using AIS (Automatic
Identification System) data is a critical issue in maritime logistics. However, the substantial …

As chatbots are gaining popularity in customer service, it is critically important for companies
to continuously analyze and improve their chatbots' performance. However, current analysis …

Process mining is a methodology for the derivation and analysis of process models based
on the event log. When process mining is employed to analyze business processes, the …

In real business processes, low quality event logs due to outliers and missing values tend to
degrade the performance of process mining related algorithms, which in turn affects the …