Managing patient aggression in healthcare: Initial testing of a communication accommodation theory intervention

R Pines, H Giles, B Watson - Psychology of Language and …, 2021 - sciendo.com
Patient-perpetrated workplace violence (WPV) in healthcare is common. Although
communication skills trainings are helpful, they may be strengthened by having a theoretical …

Public expressions of empathy and sympathy by US criminal justice officials after controversial police killings of African-Americans

ER Maguire, H Giles - Journal of language and social …, 2022 - journals.sagepub.com
Police use of force against minorities, particularly African-Americans, has become a
prominent national issue in the United States. In a number of controversial instances, such …

VOICES: A theory-driven intervention for improving relationships between police and the public

S Hill, H Giles, ER Maguire - Policing: An International Journal, 2021 - emerald.com
Purpose The purpose of this paper is to describe a theory-driven intervention called VOICES
that was developed to improve police-community relations. The intervention was designed …

Community relations and policing: A communication accommodation theory perspective

SL Hill, H Giles, ER Maguire - … , Volume I: Challenges and Opportunities in …, 2023 - Springer
Police worldwide face the ongoing challenge of forging positive and mutually beneficial
relationships with the communities they serve. However, these relationships are sometimes …

Language and Social Psychology approaches to race, racism, and social justice: Analyzing the past and revealing ways forward

N Shrikant, H Giles, D Angus - Journal of Language and …, 2022 - journals.sagepub.com
Issues of race, racism, and social justice are under-studied topics in this journal. This
Prologue, and our Special Issue (SI) more broadly, highlights ways that language and social …

Applying the Interpersonal Circumplex Model to De-escalative Communication in Police Services

S Schade, MM Thielgen - … Conflict Management, Volume I: Challenges and …, 2023 - Springer
One of the main objectives in police service is to consistently complete police operations
without any physical or mental injuries. During their service, active police officers can access …

Crisis Intervention in Policing and Beyond: Exploring Determinants of Empathy-based Rapport-Building

B Zaiser - 2023 - search.proquest.com
This thesis documents a series of consecutive investigations into predictors of empathy and
rapport during critical incidents in law enforcement and crisis intervention in general. First …

Prolegomena toward integrating social psychological and communicative parameters of intergroup relations

H Giles - Psychology of Language and Communication, 2023 - sciendo.com
This prologue to a special issue on social psychological processes and intergroup
communication begins by outlining the constituents of the field of intergroup communication …

In search of a “sweet spot:” Can understanding how language influences intimidation maximize the quality of valued compliance?

M Hansia, NE Dunbar, H Giles - Psychology of Language and …, 2023 - sciendo.com
Intimidation is often defined, received, and perceived pejoratively. The current study sets out
to find a “sweet spot” in situations where intimidation cannot be avoided and compliance is …

Recent New Book Alerts, 2020-2022

H Giles - Journal of Language and Social Psychology, 2022 - journals.sagepub.com
As you know, we do not now have a Book Review Section or Editor but, rather, this new
segment (1st published in the September 2021 Issue) is aimed at keeping social …