Purpose The purpose of this paper is to analyze how service design practices reshape mental models to enable innovation. Mental models are actors' assumptions and beliefs that …
Highlights•There is widespread emphasis on cognition when relating design to innovation.•A focus on embodied experience can advance understanding of the trigger of …
L Sudbury-Riley, P Hunter-Jones… - Journal of Service …, 2020 - journals.sagepub.com
This article introduces the trajectory touchpoint technique (TTT), a service design methodology that harnesses customer experiences for enriched understanding of value …
Given the growing interest in systemic design, there is a demand for designerly approaches that can aid practitioners in catalyzing social systems change. The purpose of this research …
K Hakio, T Mattelmäki - The Design Journal, 2023 - Taylor & Francis
The transformation towards eco-social sustainability is an important issue for many of us. Those involved in transformative activities often undergo continual processes of self …
J Vink - The Pluralist, 2022 - scholarlypublishingcollective.org
Oslo School of Architecture and Design (AHO) classical pragmatism, particularly the work of John Dewey, has been foundational to the development of design as a discipline, although …
D Lake, PM Motley, W Moner - Social Enterprise Journal, 2022 - emerald.com
Purpose The purpose of this study is to highlight the benefits and challenges of immersive, design thinking and community-engaged pedagogies for supporting social innovation within …
Present eco-social crises call for transformative design practices, which include personal dimensions of transformation and self-reflection. This paper builds on ongoing discussions …
Radical innovations are designs that alter the meaning of our life experiences. In order to realize such innovation, a designer needs a vision, a strong personal view on the world. The …