Debate on smart working in the public sector is rich, yet poorly systematized. The article fills
this gap through a domain-based literature review. A bibliometric investigation enabled us to …

This study aims to develop a systematic review of the influence of Service Quality and
Perceived Value on Satisfaction and Intention to Continue the Relationship from an …

Smart working is a timely solution to enable public services' continuity and it is increasingly
embedded within work arrangements in the public sector. However, little is known about the …

This study analyzes the smart working (SW) relationships at large and medium-sized
companies in Ecuador, Colombia, and Peru in terms of base technologies (BT) and …

Smart classrooms which are facilitated by advanced technology have become a digital
learning platform for all university students. Despite their significance in higher education …

The hair salons industry has seen many players coming into the market due to low entry
barriers and thus it is getting harder to attract new customers in a highly competitive market …

Introduction: The construct of a discriminatory work environment is becoming increasingly
significant in organizations due to its potential impact on corporate, health, and economic …

Dentro do contexto da gestão de serviços, o suporte ao cliente prova-se fundamental na
geração de valor para o consumidor e na retenção do mesmo. Essa importância carrega …

13 (2), 162–186. Agarwal, P., Swami, S., & Malhotra, SK (2022). Artificial intelligence
adoption in the post COVID-19 new-normal and role of smart technologies in transforming …

Telehealth has the potential to address various challenges faced by the healthcare service
industry such as discrepancies in demand-and-supply of services, inequity of the services …