The influence of hospital image and service quality on patients' satisfaction and loyalty

A Asnawi, Z Awang, A Afthanorhan… - Management …, 2019 - growingscience.com
The increasing numbers of public and private hospitals have resulted in the competitive
environment in healthcare industry. This situation needs cooperation and support from the …

Disruptive factors and customer satisfaction at chain stores in Karachi, Pakistan

A RASHID - 유통과학연구(JDS), 2022 - scholar.kyobobook.co.kr
Purpose: This study aims to determine the relationship between disruptive factors and
customer satisfaction at chain stores. Survey-based questionnaires were designed in the …

Impact of CEO attributes on corporate reputation, financial performance, and corporate sustainable growth: evidence from India

T Mukherjee, SS Sen - Financial Innovation, 2022 - Springer
This article investigates the impact of CEO attributes on corporate reputation, financial
performance, and corporate sustainable growth in India. Using static panel data …

[PDF][PDF] The impact of transformational leadership on employee commitment in the construction industry

SA Mahfouz, Z Awang, H Muda - International Journal of Innovation …, 2019 - ijicc.net
The purpose of this paper is to propose a conceptual framework and to model the causal
relationship of Transformational Leadership on Employee Commitment. A comprehensive …

Testing mediation roles of place attachment and tourist satisfaction on destination attractiveness and destination loyalty relationship using phantom approach

M Nasir, M Mohamad, N Ghani… - Management Science …, 2020 - growingscience.com
The main objective of this research paper is to examine the mediating roles of place
attachment and tourist satisfaction on destination attractiveness and loyalty relationship …

Islamic social financing and efficient zakat distribution: impact of fintech adoption among the asnaf in Malaysia

K Ahmad, MH Yahaya - Journal of Islamic Marketing, 2023 - emerald.com
Purpose The purpose of this study is to investigate the impact factors towards the use of
mobile banking among the asnaf for efficient zakat payments by using the unified theory of …

The unraveling loyalty model of traditional retail to suppliers for business sustainability in the digital transformation era: Insight from MSMEs in Indonesia

M Mujianto, H Hartoyo, R Nurmalina, EZ Yusuf - Sustainability, 2023 - mdpi.com
The development of fast-moving consumer goods (FMCGs) retail has demonstrated an
evolution of buyer–seller interactions. In the era of digital transformation, FMCGs and micro …

Exploratory factor analysis on occupational stress in context of Malaysian sewerage operations

AS Bahkia, Z Awang, A Afthanorhan… - AIP Conference …, 2019 - pubs.aip.org
Recently, the research on Occupational Stress (OS) has become known across industries.
However, the research on OS still lacking in the context of Malaysian Sewerage Operations …

Augmenting bank service quality dimensions: moderation of perceived trust and perceived risk

A Biswas, D Jaiswal, R Kant - International Journal of Productivity and …, 2021 - emerald.com
Purpose Permeation of private sector banks has triggered intense competitiveness in the
Indian banking sector; therefore, customer satisfaction has become the epicenter of all …

Happiness at work: A cross-cultural validation of happiness at work scale

N Fitriana, FD Hutagalung, Z Awang, SM Zaid - Plos one, 2022 - journals.plos.org
The idea of Happiness at Work is drawn from psychology and economic studies. It is often
considered as a synonym with 'wellbeing'and defined as a state characterized by a high …