Product-based companies worldwide attempt to integrate services into their offerings,
embarking on “servitization” as a key strategy. These days, the acceleration of technological …

This study contributes to developing the existing knowledge regarding data-driven
sustainable supply chain management (SSCM) indicators under industrial disruption and …

Smart product-service systems (Smart PSS), first coined in 2014 as a digital servitization
paradigm, have experienced rapid development, especially in the past 5 years …

The maturity of Industry 4.0 technologies such as the Internet of Things and cloud computing
has accelerated the development of various platforms. In new energy vehicle (NEV) …

In the last few years, many service organisations have been exploring the use of Generative
Artificial Intelligence (GAI) tools for their businesses and upgrading their existing processes …

Smart product-service systems (PSSs) have emerged as a solution for the ongoing
digitalization of products and services, especially during the COVID-19 pandemic and under …

Corporate reputation is important for all types of banks across the world, despite these
countries differing culturally. Building on an extended corporate reputation model, we …

Purpose The emergence of digital transformation in the banking industry gives rise to the
challenges of adopting technology and boosting users' confidence in the process. This study …

This study contributes to developing the hierarchical framework of product-service system
toward circularity under uncertainties of the home appliance industry in Indonesia. Product …

This study focuses on ways to systematically evaluate stakeholder requirements when
developing a smart industrial service ecosystem (SISE) in a complex industrial context. The …