Purpose This paper aims to examine the extent to which Business Intelligence and Big Data
feature within academic research in hospitality and tourism published until 2016, by …

Purpose Online product ratings play an important role in the decision-making process of
consumers, which are not only sources of information used by consumers to understand the …

The Internet, by offering a variety of information sources such as online reviews, aids people
in selecting restaurants. However, it also prolongs their decision-making process due to the …

As the airline industry has become ever-more competitive and profitability more tenuous,
airline service quality management has grown more important to airlines. Although many …

The relationship between customer churn and their complaints is sufficiently contrasted in
the telecom sector. Therefore, a key part of a company's strategy is the measurement of this …

With the rapid development of computer networking technology, people pay more and more
attention to the role of online reviews in management decision making. The existing …

The present work is focused on multi-attribute group decision-making (MAGDM) problems
with the uncertain 2-tuple linguistic information (ULI2-tuple) based on new aggregation …

Nowadays, the competitive environment of e-services companies has made them deliver
high quality of services. In fact, the perceived quality of e-services by consumers which …

This article examines the role of web archives as a critical source of data for conducting
computational communication research. Web archives are large-scale databases containing …

The existing mobile personalized service (MPS) gives little consideration to users' privacy. In
order to address this issue and some other shortcomings, the paper proposes a MPS …