[HTML][HTML] Can ChatGPT replace humans in crisis communication? The effects of AI-mediated crisis communication on stakeholder satisfaction and responsibility …

Y Xiao, S Yu - International Journal of Information Management, 2025 - Elsevier
Imagine a world where chatbots are the first responders to crises, efficiently addressing
concerns and providing crucial information. ChatGPT has demonstrated the capability of …

“Hello, this is your AI co-pilot”–operational implications of artificial intelligence chatbots

CF Durach, L Gutierrez - … Journal of Physical Distribution & Logistics …, 2024 - emerald.com
Purpose This editorial for the 6th World Conference on Production and Operations
Management (P&OM) 2022 Special Issue delves into the transformative role of advanced …

The impact of emotional expression by artificial intelligence recommendation chatbots on perceived humanness and social interactivity

J Zhang, X Wang, J Lu, L Liu, Y Feng - Decision Support Systems, 2024 - Elsevier
Artificial intelligence-powered chatbots capable of expressing emotions have gained
significant popularity in the realm of customer service. Although previous studies have …

Should government chatbots behave like civil servants? The effect of chatbot identity characteristics on citizen experience

X Li, J Wang - Government Information Quarterly, 2024 - Elsevier
Government chatbots are naturally imparted the identity of civil service agents, because they
replace human civil servants in providing services on the frontline. However, little is known …

[HTML][HTML] Tool, Threat, Tutor, Talk, and Trend: College Students' Attitudes Toward ChatGPT

SC Yu, YM Huang, TT Wu - Behavioral Sciences, 2024 - mdpi.com
The purposes of this study are to investigate college students' attitudes toward ChatGPT and
to understand whether gender makes any difference in their attitudes. We developed the …

Unveiling the influence of anthropomorphic chatbots on consumer behavioral intentions: evidence from China and Indonesia

Y Wei, J Syahrivar, AE Simay - Journal of Research in Interactive …, 2024 - emerald.com
Purpose Chatbots have been explored as a novel approach to enhancing consumer
engagement by delivering more enjoyable, personalized services. This research aims to …

Transitioning to Human‐Centered AI: A Systematic Review of Theories, Scenarios, and Hypotheses in Human‐AI Interactions

D Wang, K Zheng, C Li, J Guo - Proceedings of the Association …, 2024 - Wiley Online Library
This study conducted a systematic review of human‐AI interaction (HAI) over the past
decade for the implemented theories and scenarios, and the tested hypotheses to discover …

Should chatbots use dialects? Exploring the influence mechanism of chatbot language form on value co-creation intention

J Li, S Liu, Y Wang, Q Wang… - Current Issues in Tourism, 2024 - Taylor & Francis
Incorporating dialects into chatbot interactions is crucial for building stronger connections
with users and promoting value co-creation, especially in contexts where personalisation is …

Pathways Linking Expectations for AI Chatbots to Loyalty: A Moderated Mediation Analysis

X Yao, Y Xi - Technology in Society, 2024 - Elsevier
Despite the prevalence of generative AI chatbots such as GPT and Bard, scholarly inquiry
into how users' enduring expectations influence their engagement with AI chatbots remains …

Examining the interplay of chatbot interactivity and anthropomorphic design for enhancing brand relationships in service businesses

JS Lin - International Journal of Advertising, 2024 - Taylor & Francis
The current research examines how elements of chatbot design influence not only
consumers' perceptions and responses but also the processes by which they promote online …