Purpose This study sought to analyze the correlation between artificial intelligence (AI) and
libraries and examine whether there were any shifts in research trends related to these two …

This article summarizes trending topics in academic librarianship from the past two years–a
time of tremendous upheaval and change, including a global pandemic, difficult reflections …

Purpose This study examines differences in library use patterns (in-person visits, online use,
reference transactions, library resource and services use) pre-COVID-19 and during the …

This investigation explores the initial impact of the COVID‐19 pandemic on live chat virtual
reference services (VRS) in academic libraries and on user behaviors from March to …

The data librarianship as a profession produces on workloads can't give us the answers we
seek. The library and information science literature wants two irreconcilable things out of its …

Purpose This case study was conducted to assess and make changes to the consortial
virtual reference service for the remainder of the period of fully virtual reference (campus …

Purpose The purpose of this paper is to investigate the impact of the pandemic on the
questions received via chat reference at a Canadian university library. Design/methodology …

The purpose of this study is to examine changes in services offered by academic libraries
belonging to the Association of Research Libraries (ARL) in response to the COVID-19 …

Purpose COVID-19 forced libraries and other institutions to either close their doors to users
or change their services routines. At this time, the libraries should extend their efforts to meet …

The COVID-19 pandemic has had a significant impact on library operations and services,
with many libraries having to adapt quickly to provide more digital resources and services to …