A Systemic Review on the Adoption of Service Design Practices to Improve the Quality of User Experience and Organization in the Healthcare Environment
AC Palazzo, M Bertelli, J Gaspari - Sustainability, 2024 - mdpi.com
Healthcare services and spaces are recognized as complex ecosystems where different
user categories interact daily facing often urgent and difficult situations that challenge the …
user categories interact daily facing often urgent and difficult situations that challenge the …
The edifying body: the role of embodied practices in the social production of servicescapes
A Chronis - Journal of Service Theory and Practice, 2024 - emerald.com
Purpose This research aims to explore and theorize the role of embodied practices–
orchestrated by service providers–in the social production of servicescapes. It is claimed that …
orchestrated by service providers–in the social production of servicescapes. It is claimed that …