Uncomfortable service interactions are ubiquitous in tourism and hospitality settings (eg,
returning a dish in a restaurant, ordering room service late at night, and complaining about …

Previous research has recognized that networked learning—including the use of social
media, blogs, and learning communities—offers unique affordances for supporting the …

Abstract English public speaking anxiety is a crucial issue experienced by students and it
needs to be coped with acknowledging the importance of public speaking proficiency …

Komunikasi merupakan kebutuhan bagi manusia. Kemampuan komunikasi bersifat fitrah
dan naluriah. Keterampilan berkomunikasi juga harus dimiliki siswa abad 21 yang harus …

Purpose The purpose of this paper is to improve understanding of the integration between
big data (BD) and risk management (RM) in business processes (BPs), with special …

Purpose The purpose of this paper is to provide a better understanding of the reasons why
people use or do not use carpooling. A further aim is to collect and analyze empirical …

Predicting groups of people who are jointly deceptive is critical in settings such as sales
pitches and negotiations. Past work on deception in videos focuses on detecting single …

Acquiring complex oral presentation skills is cognitively demanding for students and
demands intensive teacher guidance. The aim of this study was twofold:(a) to identify and …

This paper aims to provide a structured literature review about business theatre in
management studies to reveal potential gaps in the existing background and suggest …

Purpose This paper investigates how early-stage founders use the 60-s nascent pitch to
attract co-founders, by applying the narrative paradigm. Design/methodology/approach …