Towards human-centered proactive conversational agents
Recent research on proactive conversational agents (PCAs) mainly focuses on improving
the system's capabilities in anticipating and planning action sequences to accomplish tasks …
the system's capabilities in anticipating and planning action sequences to accomplish tasks …
Unlocking the potential of user feedback: Leveraging large language model as user simulators to enhance dialogue system
Dialogue systems and large language models (LLMs) have gained considerable attention.
However, the direct utilization of LLMs as task-oriented dialogue (TOD) models has been …
However, the direct utilization of LLMs as task-oriented dialogue (TOD) models has been …
[HTML][HTML] Arabic Opinion Classification of Customer Service Conversations Using Data Augmentation and Artificial Intelligence
RF Al-Mutawa, AY Al-Aama - Big Data and Cognitive Computing, 2024 - mdpi.com
Customer satisfaction is not just a significant factor but a cornerstone for smart cities and
their organizations that offer services to people. It enhances the organization's reputation …
their organizations that offer services to people. It enhances the organization's reputation …
HGTHP: a novel hyperbolic geometric transformer hawkes process for event prediction
Y Xie, J Wu - Applied Intelligence, 2024 - Springer
Event sequences with spatiotemporal characteristics have been rapidly produced in various
domains, such as earthquakes in seismology, electronic medical records in health care, and …
domains, such as earthquakes in seismology, electronic medical records in health care, and …
CAUSE: Counterfactual Assessment of User Satisfaction Estimation in Task-Oriented Dialogue Systems
An important unexplored aspect in previous work on user satisfaction estimation for Task-
Oriented Dialogue (TOD) systems is their evaluation in terms of robustness for the …
Oriented Dialogue (TOD) systems is their evaluation in terms of robustness for the …
[PDF][PDF] Advancing Dialogue Systems through Corpus Construction Focusing on User Internal States and External Knowledge
T Kodama - 2024 - repository.kulib.kyoto-u.ac.jp
Dialogue systems are computational systems designed to interact with humans using
natural language. Their considerable practical utility has made their development a critical …
natural language. Their considerable practical utility has made their development a critical …
[PDF][PDF] CHUA, Tat-Seng
Recent research on proactive conversational agents (PCAs) mainly focuses on improving
the system's capabilities in anticipating and planning action sequences to accomplish tasks …
the system's capabilities in anticipating and planning action sequences to accomplish tasks …
[PDF][PDF] CAUSE: Counterfactual Assessment of User Satisfaction Estimation in Task-Oriented Dialogue S stems
V Srikumar - scholarlypublications …
An important unexplored aspect in previous work on user satisfaction estimation for Task-
Oriented Dialogue (TOD) systems is their evaluation in terms of robustness for the …
Oriented Dialogue (TOD) systems is their evaluation in terms of robustness for the …