In recent years, organizations have made significant IT investments, including digital
transformation programs, with the aim of enhancing the quality and delivery of services, and …

Despite the benefits of adopting IT Service Management (ITSM) reference models, such
initiatives do not always produce the expected results. The research literature in this area …

The implementation of a framework such as the Information Technology Infrastructure
Library in organizations is essential for good management of information technology …

Ante el creciente uso de las tecnologías de información se han desarrollado modelos de
gestión de servicios de tecnología de información (GSTI) con la finalidad que las …

Abstract IT Service Management (ITSM) is a framework used to support businesses by
increasing IT service quality. Several studies have tried to examine the development of ITSM …

In Indonesia, the child abuse has been huge problem as the number of case gains year by
year. In this paper, the IT-based child abuse prevention is built by engaging the geo-fencing …

Abstract Information technologies service management (ITSM) models have developed due
to the increasing use of information technologies in order that organizations can deliver …

The traditional knowledge service systems have nonuniform data structures. Some data are
structured, while some are semi-structured and even non-structured. Big data technology …

While the rapid growth of information technology (IT) adoption has not lessened, insufficient
attention has been directed towards the major themes and sub-themes of IT adoption …

SEBAGAI PEMEDIASI”. Disertasi ini disusun untuk memenuhi salah satu syarat dalam
memperoleh gelar Doktor pada Program Studi S3 Ilmu Ekonomi (Manajemen Sumber Daya …