Abstract Service is an activity or benefit offered to consumers or service users so that it can
satisfy or meet consumer needs and desires. Service businesses place great importance on …

Abstract Service is an intangible task that satisfies the needs of consumers or business
users. Service quality is the best matrix for evaluating consumer satisfaction in comparison …

This is the basis for consumers to be able to buy products or services from the same place
repeatedly and not switch to other competing companies. Service is an activity or benefit that …

The existence of very busy peak periods is a problem in itself for service marketing. Services
in general are intangible and cannot be fully owned by consumers. During peak periods, it is …

Consumers pay in return for the convenience, service and satisfaction they receive from the
service, not for ownership of the service. Quality not only emphasizes aspects of the final …

From the above definition, it can be concluded that quality is a quality standard where each
element is interconnected and can influence performance in meeting customer expectations …

This is the basis for consumers to be able to buy products or services from the same place
repeatedly and not switch to other competing companies. Services in general are intangible …

However, in the business world, it is not enough to be in this position, we have to be
competitive and number one, and one way to win the competition is to improve service …

However, in the business world, it is not enough to be in this position, we have to be
competitive and number one, and one way to win the competition is to improve service …

Abstract Service is an activity or benefit offered to consumers or service users so that it can
satisfy or meet consumer needs and desires. There are several factors that can influence …