The Persona Lifecycle is a field guide exclusively focused on interaction design's most
popular new technique. The Persona Lifecycle addresses the" how" of creating effective …

This article introduces the Service Experience Blueprint (SEB), a multidisciplinary method for
designing multi-interface service experiences, and illustrates its application with two case …

Purpose Service design is a multidisciplinary approach that plays a key role in fostering
service innovation. However, the lack of a comprehensive understanding of its multiple …

This book presents the analysis, design, documentation, and quality of software solutions
based on the OMG UML v2. 5. Notably it covers 14 different modelling constructs including …

A use case is a description of a sequence of actions constituting a complete task or
transaction in an application. Use cases were first proposed by Jacobson (1987) and have …

Healthcare has evolved significantly over time, from traditional healthcare systems to cutting-
edge medical technologies. As these technologies advance, researchers have become …

This article describes a flexible, model-driven approach for engineering Web applications
that succeeds through a focus on user interface design and usability. Its simple, model …

Human-CenteredSoftwareEngineering: BridgingHCI, UsabilityandSoftwareEngineering
From its beginning in the 1980's, the? eld of human-computer interaction (HCI) has beende …

The growing use of commercial products in large systems makes evaluation and selection of
appropriate products an increasingly essential activity. However, many organizations …

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