In this survey, we study how recent advances in machine intelligence are disrupting the
world of business processes. Over the last decade, there has been steady progress towards …

Robotic process automation (RPA) has emerged as the leading approach to automate tasks
in business processes. Moving away from back-end automation, RPA automated the mouse …

Generating complex multi-turn goal-oriented dialogue agents is a difficult problem that has
seen a considerable focus from many leaders in the tech industry, including IBM, Google …

Recently, the D3WA system was proposed as a paradigm shift in how complex goal-oriented
dialogue agents can be specified by taking a declarative view of design. However, it turns …

RPA technologies allow the automation of repeated processes through indirect or direct
instruction from the end-user. While declarative authoring techniques provide a powerful tool …

Organizations have recently begun to deploy conversational task assistants that collaborate
with knowledge workers to partially automate their work tasks. These assistants evolved out …

The inception of large language models has helped advance the state-of-the-art on
numerous natural language tasks. This has also opened the door for the development of …

A new design of an AI assistant that has become increasingly popular is that of an"
aggregated assistant"--realized as an orchestrated composition of several individual skills or …

Abstract In recent years, Robotic Process Automation (RPA) has been widely adopted
across the industry as an important enabler for business process automation and digital …

Abstract AI-augmented Business Process Management Systems (ABPMSs) are an emerging
class of process-aware information systems empowered by AI technology for autonomously …