No consensus has been reached on a definition for quality; the term is defined differently for
products and services, for different industries, and for different levels of dimensionality. This …

Improving quality and customer satisfaction has received considerable attention in recent
years. This study examines construction in terms of customer satisfaction and quality. A …

Purpose–Limited research has been conducted on quality management practices in the US
homebuilding industry. The purpose of this paper is to establish which practices are actually …

Purpose–Reality suggests that the whole world is currently facing an unprecedented scale
of natural disasters. Sri Lanka fell into this category after being one of the hardest hit …

Purpose Construction companies play a vital role in the development of any country. The
objective of the study is to evaluate the influence of leadership and quality culture (QC) on …

The satisfaction of the client is of utmost importance in procuring future projects; however,
anecdotally client satisfaction (CS) is not adequately considered in many developing …

Purpose–To obtain a general opinion concerning the implementation of quality
management systems (QMS) of construction‐related firms in the USA and Hong Kong, and …

The best quality, time and cost are the important aspects of successful construction project
which fulfills the main goal of construction industry. The quality management has to provide …

Factors related to team behaviors (TBs) have been recognized as critical success factors
(CSFs) of a project. Numerous studies on the topic of CSFs have been conducted, but the …

The results of an investigative study aimed at assessing the performance of construction
contractors, as perceived by clients and architects in the UK, are presented. The assessment …