US8813039B2 - Method and system for software defect reporting - Google Patents
US8813039B2 - Method and system for software defect reporting - Google Patents Method …

Techniques are described for generating prediction metrics that describe one or more
predicted characteristics and/or outcomes of a software development project. Implementa …

The likelihood of a problem report being escalated to a critical status in a customer service
environment is predicted by receiving historical Problem Management Records for which …

In a computer server, a ticket element generated by an issue tracking system responsive to a
client request is received, where the ticket element includes a data field including data …

In one embodiment, a method includes accessing event infor mation associated With an
event listing, calculating one or more category probabilities for the event listing based in part …

(*) Notice: Subject to any disclaimer, the term of this OTHER PUBLICATIONS patent is
extended or adjusted under 35 USC 154 (b) by 0 days. Nathaniel Ayewah et al.“Evaluating …

Systems and methods are provided for scoring support messages from users indicative of
the likelihood of escala tion of the messages, upon which the messages may be prioritized …

In one embodiment, a method includes receiving event infor mation associated with an
event listing, the event information being inputted by a user of an online event management …

Provided are approaches for software defect reporting. Specifically, one approach provides
identifying a software defect; generating a software defect report, wherein the software …

BACKGROUND 0001. One or more aspects of the present invention relate to network
management event escalation. 0002 Data center and network management disciplines are …