Purpose The purpose of this paper is to propose a service quality measuring and evaluating
framework for courses that are not part of the regular end-of-semester course evaluation …

Most theories are tested in developed countries; moreover, there is still lack of research on
SERVPERF, especially in low-cost hotel. Hence, due to high competition among low-cost …

Organisations in the public sector are faced with challenges in the delivery of high-quality
services to clients. This research paper reports on a study conducted to determine clients' …

The objective of this study is to develop a “School Self-evaluation Scale”, which can be used
todetermine the needs andperceptions of all education stakeholders. The school self …

Due to the increasing social and economic role of higher education and to the intensifying
national and international competition in the sector, institutional management boards …

This chapter provides an overview for scholars and practitioners about service productivity
models that centre or, at least, incorporate frontline employees. Thereby models are sorted …

본 연구의 목적은 교육품질 속성에 대한 비대칭, 비선형 분석을 통해 학생만족도 향상을 위해
어떠한 속성을 강화할 것인지 그리고 어떠한 속성을 개선할 것인지를 파악하는 것이다. 이러한 …

The main objective of the paper is the development of a service quality framework for a
special course by appraising state of the art related to the measurement and evaluation of …

This research was undertaken to determine the use of postponement strategy as a customer
satisfaction enhancer in the South African light automotive industry. This study has …

CURRICULUM VITAE A. PERSONAL DATA 1. Name : Hauri Asfi Rihani 2. Students’
number : 412 549 3. Place/ Date of Birth : Muara Page 1 CURRICULUM VITAE A …