An overview of total quality management: understanding the fundamentals in service organization

F Talib - Talib, F.(2013),“An overview of total quality …, 2013 - papers.ssrn.com
Recent studies on total quality management (TQM) show that there is sudden shift in the
application of TQM from manufacturing to service organization and voluminous studies have …

[HTML][HTML] The effect of intellectual capital on organizational performance: The mediating role of knowledge sharing

BY Obeidat, AB Abdallah, NO Aqqad… - Communications and …, 2016 - scirp.org
Understanding the various effects that exist among intellectual capital, knowledge sharing,
and organizational performance is the main purpose of this study. Data were gathered from …

The impact of Industry 4.0 on organizational performance: the case of Pakistan's retail industry

S Ali, Y Xie - European Journal of Management Studies, 2021 - emerald.com
Purpose The purpose of this paper was to assess and determine the impact of the five core
technologies of Industry 4.0 (3D Printing, Big Data Analytics, Cloud Computing, Internet of …

An empirical examination of knowledge management processes and market orientation, innovation capability, and organisational performance: Insights from Jordan

MM Migdadi, MKA Zaid, M Yousif… - Journal of Information …, 2017 - World Scientific
There are many studies discussing how knowledge management and market orientation
(MO) are positively related to innovation, but an examination of the impact of the knowledge …

Assessing the relationship between market orientation and business performance in the hotel industry–the mediating role of service quality

CAF Sampaio, JM Hernández-Mogollón… - Journal of Knowledge …, 2019 - emerald.com
Purpose This study aims to explore the nature of the relationship between market orientation
and business performance in the Portuguese hotel industry and to evaluate the mediating …

An investigation of market orientation (Mo) and tourism Small and Medium-Sized Enterprises'(SMEs) performance in developing countries: a review of the literature

SMA Shah, H El-Gohary, JG Hussain - Journal of travel & tourism …, 2015 - Taylor & Francis
This paper aims to build a structured literature review of the field of market orientation and its
impact on tourism small and medium-sized enterprises (SMEs) performance in developing …

Market orientation practices and effects on organizational performance: Empirical insight from Malaysian hotel industry

H Hilman, N Kaliappen - Sage Open, 2014 - journals.sagepub.com
Today's organizations need market orientation practices to strive and generate superior
performance and competitive advantage in the modern turbulent marketplace. Thus, this …

Entrepreneurial orientation and organizational performance of online business in Malaysia: The mediating role of the knowledge management process

S Adam, NM Fuzi, MR Ramdan, R Mat Isa, AFMF Ismail… - Sustainability, 2022 - mdpi.com
The aim of this paper is to examine the role of the knowledge management process as a
mediating variable in the relationship between entrepreneurial orientation and …

Market orientation and organizational performance: The moderating role of service quality

CH Chin, MC Lo, T Ramayah - Sage Open, 2013 - journals.sagepub.com
Orientation plays a vital role for organizations to compete to create sustainable competitive
advantage. The objective of this study is to examine the relationship between market …

[PDF][PDF] The effect of entrepreneurial orientation, innovation capability and knowledge creation on firm performance: A perspective on small scale entrepreneurs

NA Omar, HM Aris, MA Nazri - Jurnal Pengurusan, 2016 - academia.edu
The purpose of this study is to examine the predictive effects of entrepreneurial orientation,
innovation capability and knowledge creation on firm performance. Data for the study was …