This study explores a chain mediating model examining how employees' emotional
exhaustion and job satisfaction mediate the relationship between customer incivility and …

In customer‐oriented systems, customer lifetime value (CLV) has been of significant
importance for academia and marketing practitioners, especially within the scope of …

In light of the critical need for businesses to cultivate enduring customer relationships, this
study investigates the role of customer gratitude (CG). Research has demonstrated that …

This scientific paper aims to provide an overview of existing scientific papers from a
researcher's perspective. The method used as a discussion uses a graphic style of writing …

Purpose Drawing on the conservation of resources theory, this study aims to identify the
mediating effects of depersonalization and resilience on the relationship between customer …

Guiding tourists in displaying civilized behavior is pivotal in destination management. This
research tries to understand what forms of interpretation can effectively promote tourists' …

Employee turnover in the hotel industry is rampant and is one of its most significant
challenges. Customer incivility is one of its prominent precipitators and therefore calls for an …

This paper contributes to the literature by examining xenophobia among tourism employees
and its relationship with service sabotage, which was not previously explored. Two studies …

This study employs a systematic literature review (SLR) combined with bibliometric analysis
to investigate the ethical implementation of Artificial Intelligence (AI) in the service industries …

Purpose This paper aims to analyze brand loyalty and electronic word-of-mouth (eWOM)
antecedents in restaurants:(1) utilitarian and hedonic benefits,(2) brand satisfaction and (3) …