This study analyzes how customers' online review sentiments (positive, negative, and
neutral valence) and lodging experience vary across luxury, mid-tier, and low-tier hotels …

Online reviews have bridged the gap between traditional word-of-mouth and viral
communication, influencing peer's decision processes. Analyzing tourists' online reviews …

Purpose The purpose of this study is, first, to determine which developments have shaped
official hotel classification systems over recent years (including the impact of guest-review …

Hotels have increasingly engaged in environmentally responsible initiatives to demonstrate
their commitment to environmental concerns and sustainable hospitality and tourism. These …

Cruise tourism is an important and growing source of visitors to destinations. To expand our
knowledge of this phenomenon, this study incorporates three new drivers into the analysis of …

Determining the importance values of service features is necessary to prioritize the points in
service quality management and improvement. Existing studies have used linearly additive …

This paper analyzes tourists' preferences for hotel booking mode using a sample of 17,921
tourists visiting a Northern Spanish region during 2005–2016. Four different booking modes …

The adoption of appropriate strategies is an obligation for firms to gain in competitiveness.
This paper develops a camping comparative advantage measure methodology by …

According to World Travel & Tourism Council, the tourism industry in Malaysia has been
boomed prosperously in few years. Accordingly, such phenomenon has largely propelled …

The purpose of this study is to develop an in-depth understanding of cultural diversity in
China's hotels by examining hotel employees' Intercultural Communication Competency …