Background Telephone consultation is the process where calls are received, assessed and
managed by giving advice or by referral to a more appropriate service. In recent years there …

Background In recent years there has been a growth in the use of the telephone consultation
for healthcare problems. This has developed, in part, as a response to increased demand for …

Objective: Extending the role of allied health professionals has been promoted as a key
component of developing a flexible health workforce. This review aimed to synthesize the …

Background The triage of patients in prehospital care is a difficult task, and improved risk
assessment tools are needed both at the dispatch center and on the ambulance to …

Background In 2013 NHS England set out its strategy for the development of an emergency
and urgent care system that is more responsive to patients' needs, improves outcomes and …

Objective The aim of the present study was to describe the Ambulance Victoria (AV)
secondary telephone triage service, called the Referral Service (RS), for low-priority patients …

Introduction. Reducing unnecessary ambulance transports may have operational and
economic benefits for emergency medical services (EMS) agencies and receiving …

Background Telephone calls for emergency ambulances are rising annually, increasing the
pressure on ambulance resources for clinical problems that could often be appropriately …

Background. Due to emergency care overcrowding, right care at the right place and time is
necessary. Uniform triage of patients contacting different emergency care settings will …

Objectives Emergency department overcrowding could be improved by upstream telephone
triage. Emergency telephone triage aims at managing and orientating adequately patients …