Purpose The emergence of dark kitchens in the restaurant industry is a contemporary
phenomenon, arising most recently in the context of the so-called gig economy. This new …

While the dark kitchen model is becoming more prominent, its research potential remains
underdeveloped, including an understanding based upon the knowledge and experience of …

Purpose This paper aims to examine the consequences of Covid-19 for the migrants and the
tourism industry following the emergence of the new business models and operational …

This study examines the antecedents and consequences of customer initial trust in ghost
kitchens. A sequential mixed-methods approach, consisting of a quantitative survey followed …

In many countries, on-demand food delivery platforms (eg Deliveroo, Wolt, Uber Eats) have
become an inseparable part of the hospitality and tourism ecosystem. A key area of interest …

Purpose Given the continuing need to study service marketing adaptations that emerged in
the wake of Covid-19, this paper aims to look at the formation and evolution of purchase …

Drawing on the underpinnings of organisational learning theory, this study delves into the
experiences of dark kitchen leaders to examine the relevance of learning, how learning is …

Delivery platforms use algorithmic control mechanisms to control couriers' work. Despite
studies looking at how algorithmic control manifests on different delivery platforms, there is a …

This research workshop reports on employee relations within ghost kitchens, which are
delivery-only food businesses. Surveys conducted with 125 'invisible'ghost kitchen …

Tourism stakeholders increasingly interact with digital platforms to book trips (eg Expedia),
accommodation (eg Airbnb), transportation (eg Uber), or order food (eg JustEat)(Gössling & …