How do social media influencers induce the urge to buy impulsively? Social commerce context

K Shamim, M Azam, T Islam - Journal of Retailing and Consumer Services, 2024 - Elsevier
Based on signaling theory, the current research examines the impact of Fashion Influencers
(FIs) on consumers' Urge to Buy Impulsively (UBI) in a social commerce context. This …

The betrayal puzzle: Unraveling the connection between inauthenticity, corporate wrongdoing and brand betrayal with avoidance and reparation

H Ittefaq, N Akhtar, UI Siddiqi, T Islam… - Journal of Retailing and …, 2024 - Elsevier
Abstract Based on the Stimulus-Organism-Response (S–OR) theory and attachment theory,
this study investigates the proposed conceptual model of corporate wrongdoing and brand …

Metaverse customer journeys in tourism: building viable virtual worlds

L Zhong, Z Xu, AM Morrison, Y Li, M Zhu - Tourism Review, 2023 - emerald.com
Purpose This study aims to examine the use of the metaverse in tourism and hospitality to
comprehend better how the technology might shape customer journey management …

Understanding impulse buying in short video live E-commerce: The perspective of consumer vulnerability and product type

Y Zhang, T Zhang, X Yan - Journal of Retailing and Consumer Services, 2024 - Elsevier
Live-streaming is increasingly becoming a popular e-commerce business model. Although
impulse buying is a traditionally common consumption phenomenon, there is little …

Post‐purchase effects of impulse buying: A review and research agenda

S Obukhovich, J Sipilä… - Journal of Consumer …, 2024 - Wiley Online Library
Although impulse buying has been studied for decades, prior research mostly focuses on
reasons for impulse buying rather than its outcomes. In recent years this trend has changed …

Unpacking the dark side of positive online destination brand engagement: effects on stress, disengagement, and switching intention

A Qayyum, RA Jamil, AM Shah, KY Lee - Current Issues in Tourism, 2024 - Taylor & Francis
The brand engagement has always been a key objective for destination marketers due to its
positive outcomes. However, using the Job Demands-Resources (JD-R) theory, this study …

How violation of consumers' expectations causes perceived betrayal and related behaviors: Theoretical perspectives from expectancy violation theory

N Saeed, N Akhtar, R Attri, MZ Yaqub - Journal of Retailing and Consumer …, 2024 - Elsevier
Expectancy violation theory was used as a theoretical foundation to predict the influence of
brands' norms violation, expectation violation, and moral violation in developing luxury …

Mining the truth: A text mining approach to understanding perceived deceptive counterfeits and online ratings

M Moqbel, A Jain - Journal of Retailing and Consumer Services, 2025 - Elsevier
Research investigating the consequences of perceived deceptive counterfeit products is of
pressing concern yet remains insufficiently explored in the current academic landscape …

The inverted U-shape of consumer reviews and conversion rates: The moderating role of store longevity and transaction volume on service-selling platforms

Q Zhong, L Zhou, J Zhang, T Ji - Journal of Retailing and Consumer …, 2025 - Elsevier
This study investigates the intricate relationship between consumer review quantity and
conversion rates on online service-selling platforms. Leveraging data from a large platform …

A committed brand facing moral dilemma crises: the role of inferred goodwill and self-brand connection in consumer regret

J Jang, J Kang, C Huan - Journal of Product & Brand Management, 2024 - emerald.com
Purpose In an era of blurred moral boundaries, brands face “moral dilemma crises”, which
are distinguished from traditional crises. Based on expectancy violations theory, this study …