Purpose Metro stations have become a crucial aspect of urban rail transportation, integrating
facilities, equipment and pedestrians. Impractical physical layout designs and pedestrian …

The main goal of this paper was to develop an integrated simulation-design of experiments
(DOE) model to optimize a petrol station queuing system and sales rate. Initially, the petrol …

This study proposed an incorporated simulation–Taguchi model to optimize a petrol station
sales rate. In addition, it provided a regression model to forecast the sales rate. Initially …

Purpose: This study aims to model the relationship between production planning and
customer satisfaction in selected table water companies in Edo State. The production …

The purpose of this paper is to investigate waiting times at banking firms to design a system
to optimise the overall banking experience. Queueing analysis and queuing theory will be …

This paper describes the queuing system for buying tickets in a cinema. Queues can be
interpreted as a long line of customers who need service from one or more service facilities …

This study aims to develop a queuing model at UniMall by using discrete event simulation
approach in analyzing the service performance that affects customer satisfaction. The …

This study aims to create a queuing system engineering during peak hours. The analysis
was done by using queuing theory method with M/M/S calculation. The calculation is to get …

This study aims to develop a queuing model at the Commercial Bank of Ethiopia to improve
the service quality perceived by customers using a simulation tool. Performance variables …

Belsimpel deals with large waiting times during peak times under COVID-19 circumstances
compared to non-COVID-19 times. Therefore, a discrete event simulation model of the …