The main aim of the article is the identification and critical assessment of the most commonly
used models and methods of measuring service quality. The last part of paper is dedicated …

Purpose The service sector is the key driver of a country's economic growth. The quality of
service is more important for the survival of any organization. It is the interactive process by …

The advent of e-commerce has led to a rapid acceleration of rural logistics development in
China. To enhance green and sustainable development of rural logistics, it is necessary to …

Service quality (SERVQUAL MODEL) is among the most crucial determinant for customer
satisfaction in the parcel service industry. It consists of tangibility, reliability, assurance …

Abstract Logistics Service Providers (LSPs) in Indonesia will play an increasingly significant
part in the ASEAN Economic Community (AEC). To prepare for the single market place at …

Abstract Service quality is among the most crucial determinant for customer satisfaction in
the parcel service industry. It consists of tangibility, reliability, assurance, empathy and …

The purpose of this research is two-fold. First, it aims to recognise perceived service quality
measuring items aligned with express delivery services (EDS) in a business-to-business …

Service quality is among the most crucial determinant for customer satisfaction in the parcel
service industry. It consists of tangibility, reliability, assurance, empathy and responsiveness …

SERVQUAL MODEL consist of tangibility, reliability, assurance, empathy and
responsiveness. This model greatly affects customer satisfaction. The purpose of this study …

Research goal: method development of logistics service quality evaluation and its
application to case company. Research tasks:-On the basis of academic literature review …